Privacy Notice
Effective date: 9 August 2026
This notice explains how NetGeniusIT uses personal information. It is written in plain English and applies to our business services and customer portal.
Who we are
The controller is Steven Marshall, sole proprietor trading as NetGeniusIT, 4 Pippins Field, Uffculme, Devon EX15 3BS.
Privacy contact: accounts@netgeniusit.co.uk
Information we use
We may use:
- business contact details
- account and portal records
- quotations, orders and invoices
- support communications
- service and technical logs
- website security data
Where the information comes from
We usually receive information from customers, portal users, email correspondence, and the systems we use to provide and secure our services.
Why we use it
We use personal information to:
- provide quotes, deliver services and manage customer accounts
- issue and manage invoices and other business records
- respond to support requests and keep a record of them
- run, secure and improve our website, portal and service systems
- meet legal, accounting and record-keeping duties
Our lawful bases are contract, legal obligation and legitimate interests.
Service providers we use
We use service providers only where needed to run the business and deliver purchased services. These may include:
- Odoo for CRM, sales, invoices, portal and Helpdesk
- Microsoft 365 for business email and identity
- hosting, backup, monitoring, remote-management and security providers
International transfers
Sometimes a supplier may process data outside the UK. We only allow this where the supplier lawfully uses approved safeguards.
How long we keep information
- accounting records: seven years
- contracts and material commercial records: for the contract period plus six years
- support records: up to six years where necessary
- security logs: the shortest reasonable period
- backups: for the protected backup cycle
Security
We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access.
Your rights
You may have rights to access, correct, erase, restrict or object to our use of your personal information, and to ask for portability in some cases. You may also withdraw consent where we rely on consent.
If you want to exercise a right, please contact accounts@netgeniusit.co.uk.
Complaints
If you are unhappy with how we handle your information, please contact us first. You can also complain to the Information Commissioner’s Office (ICO).
What we do not do
- We do not sell personal information.
- We do not make solely automated decisions that have legal or similarly significant effects.
Keeping your information safe
Please do not put passwords, API keys, recovery codes, full payment-card details or bank details in support tickets or ordinary email.
Cookies
This portal uses necessary login and security cookies. Non-essential analytics and advertising cookies are not enabled here.